Maintenance of computers and office equipment

 

Technical support services of computers and ogrtehniki involve management and maintenance of desktop systems, messaging tools, mobile and wireless devices, print media and copiers throughout their life cycle.

Outsourcing technical support jobs and provide customer ogrtehniki overall reduction in the cost of ownership of IT infrastructure by reducing operating costs and staff costs. Transfer of functions of service equipment external service provider increases the transparency and quality of IT services and allows flexibility to respond to changing demands on the volume of services provided. Skilled care in making changes IT minimizes risks and increases the rate of introduction of new services, resulting in an improved functioning of the business processes and strengthens the company's competitiveness.

Outsourcing technical support is most effective in large geographically distributed companies and holdings, implementing a centralized IT management model. An external service provider optimally solves the problem of rapid organization of technical support during commissioning of large objects (such as the new building of the central office, airport, industrial site, etc.).

Our company provides technical support and service jobs and ogrtehniki on the basis of agreements that perpetuate individually agreed with the customer service levels (SLA). The specialists of "Leading Technology" will help to transform the existing customer support, or arrange maintenance process "from scratch", will ensure regular reporting and monitoring compliance with certain agreement SLA quality indicators such as service availability and response time problem.

Support Services jobs and ogrtehniki include:

  •             installation, moves, adds and changes in personal computers, software and copiers
  •             decision incidents remotely and on-site
  •             PC administration and the KMT, account management, basic IT services
  •             Preventive regular PC maintenance and KMT
  •             coordination of repairs PC and the KMT, a third party
  •             delivery of hardware and software to the customer and the service center
  •             IT Asset Management (Asset Management)
  •             managing the procurement and storage of IT equipment and consumables
  •             clock technical support


Service management support is carried out using best-in-class products. Solutions can be integrated with the embedded systems at the customer's customer support (Service Desk).

To find out the cost of services, select a convenient way to contact us:

  •     Call: + 7 (495) 943-20-81
  •     Ask a question online: Online consultant
  •     Write in the mail: salesvt (@) vedteh.ru 

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